Your Confirmation email sent from your host site email will include all details pertaining to your booking, including any refreshments ordered. You can order additional services via your host team, including catering, printing and other options.
Your host site team will be your main point of contact and contact details can be found in your Landmark Confirmation sent from our Landmark site email.
Your host site team will assist you with any escalations.
Our opening hours are 08:30-17:30 and we aim to respond to all queries within 2 hours.
You will find your account number in the top right hand corner of your invoice.
You can log in to view your bookings or make edits here.
Please contact your host site team to discuss your tech requirement, if your booking is in the next 48 hours. You will receive a call from your host site team if your booking date is in more than 48 hours.
Your host site team will discuss your catering requirement in advance of your booking with us. For any amendments, please reach out to your host site team. 24 hours notice for cold food & 48 hours notice for hot food.
If your booking is more than 24 hours notice, you can update this via your online booking account. If less than 24 hours notice, please reach out to your on site team who will be available to prepare additional refreshments for you.
If you booked via our Online Platform and your booking is more than 24 hours in advance, you can “Modify” your booking via your online platform account. For bookings in less than 24 hours, please contact your host site team.
You can “Modify” your guests via your online platform account.
If you booked via our Online Platform and your booking is more than 24 hours in advance, you can “Modify” your booking via your online platform account. If your booking is less than 24 hours in advance, please reach out to your host site team.
Refunds should be received within 5 working days.
You can “Modify” or “Cancel” your booking via your Online Platform account. Your host site team can assist if less than 24 hours.
Invoices are issues following receipt of cleared funds.
All payments through the Online Booking platform can be made through most major credit/debit cards. For payments made outside the platform through the onsite host team, we accept credit/debit cards and invoice payments. Unfortunately we cannot accept cheques & a 1.9% fee is applied to payments made via Amex.
Your site host team will be able to assist you with your queries.
Your invoice will be paid via the bank card registered to your Online Booking account.
Yes, navigate to the “Plan” tab of your Online Platform account to change registered bank cards.
Leave us your details and a member of our team will get in touch with you, or call us 020 3440 5000.