Meeting Rooms Frequently Asked Questions

Online Meeting Room Booking

What is included in my booking?

Your Confirmation email sent from your host site email will include all details pertaining to your booking, including any refreshments ordered. You can order additional services via your host team, including catering, printing and other options.

Who is my main point of contact?

Your host site team will be your main point of contact and contact details can be found in your Landmark Confirmation sent from our Landmark site email.

How do I escalate my query?

Your host site team will assist you with any escalations.

What is the typical response time?

Our opening hours are 09:00-17:30 and we aim to respond to all queries within 2 hours.

Where/how do I find my account number?

You will find your account number in the top right hand corner of your invoice.

Where can I log in to my Online Booking account?

You can log in to view your bookings or make edits here.

Who do I talk to for technical support?

Please contact your host site team to discuss your tech requirement, if your booking is in the next 48 hours. You will receive a call from your host site team if your booking date is in more than 48 hours.

How do I arrange/amend my catering order?

Your host site team will discuss your catering requirement in advance of your booking with us. For any amendments, please reach out to your host site team. 24 hours notice for cold food & 48 hours notice for hot food.

How do I request additional refreshments?

If your booking is +24 hours notice, you can update this via your online booking account. If -24 hours notice, please reach out to your on site team who will be available to prepare additional refreshments for you.

How do I change my booking?

If you booked via our Online Platform and your booking is +24 hours in advance, you can “Modify” your booking via your online platform account. For bookings in less than 24 hours, please contact your host site team.

How do I update my guests?

You can “Modify” your guests via your online platform account.

How do I extend my booking if I need to?

If you booked via our Online Platform and your booking is +24 hours in advance, you can “Modify” your booking via your online platform account. If your booking is -24 hours in advance, please reach out to your host site team.

When will I receive my refund?

Refunds should be received within 5 working days.

How do I request a refund?

You can “Modify” or “Cancel” your booking via your Online Platform account. Your host site team can assist if -24 hours.

Am I able to request an invoice prior to arranging payment?

Invoices are issues following receipt of cleared funds.

What methods of payment do you accept?

All payments through the Online Booking platform can be made through most major credit/debit cards. For payments made outside the platform through the onsite host team, we accept credit/debit cards and invoice payments. Unfortunately we cannot accept cheques & a 1.9% fee is applied to payments made via Amex.

Who do I discuss invoice queries with?

Your site host team will be able to assist you with your queries.

Can I pay by invoice/PO number?

Your invoice will be paid via the bank card registered to your Online Booking account.

Can I change my credit card on the Online Platform account?

Yes, navigate to the “Plan” tab of your Online Platform account to change registered bank cards.