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We deliver a seamless, business-class experience by continually listening, adapting and improving.

Measuring our standards.

We see our role as providing a safe pair of hands for our clients’ businesses. Everything we do; the buildings we select, the people we employ and services we provide, all reflect on our clients’ professionalism and pride. So we strive to achieve nothing less that the very best, which means embracing change and asking ourselves, “Can we do better?”

To measure our performance, we undertake regular reviews and publish our results. As testiment to our commitment, we are the only workspace provider in the market with membership of the Institute of Customer Service.

Results Summary.

Our survey canvassed over 1,300 existing clients from businesses across the UK. We’re proud of the results which show an increased level of satisfaction across the business.

Percentage

Overall satisfaction

Our average rating across the business increased again this year to 8.5 out of 10.

Percentage

Reception services

Overall satisfaction with the services provided by our reception teams is 9.2 out of 10.

Percentage

Meeting rooms

Overall satisfaction with the services provided by our meeting rooms is 9.7 out of 10.

CC Section 1

1. Our People

Appearance of client relationship team

9.1/10
9.4/10

Politeness with which client service assistant manages guests

8.9/10
9.3/10
“The People. Service is amazing. its like we are a family at work helping each other.”

Dover Street – Financial Services

CC Section 2

2. Our Spaces

Look and feel of reception

8.7/10
9.4/10

Ease of booking meeting rooms

9.2/10
9.2/10
“Our clients who come for meetings have been very impressed by the quality and service they have experienced.”

Bank – Other

CC Section 3

3. Our Buildings

Location of building

9.1/10

Quality of building

8.4/10
“Excellent location for candidates at the same time as being a thoroughly pleasant place to work.”

Brindleyplace – Recruitment

Client Reviews.

The more honest our clients are about us, the better we like it!
These are real online reviews from real clients.

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